Privacy Policy

1.1 Data Controller

The data controller responsible for your personal data is:

For customers located in the United Arab Emirates or certain Middle Eastern and North African countries, services may be provided by a regional AI by Inspire entity.

1.2 What is BAIO?

BAIO (pronounced "Bay-Oh") stands for "Be All In One" "“ a business automation platform providing CRM, marketing automation, website building, AI-powered features, and related services.

1.3 Platform Infrastructure

We are transparent that BAIO is built on GoHighLevel's white-label SaaS infrastructure. This means:

• GoHighLevel processes data on our behalf as a sub-processor
• Data may be stored on GoHighLevel's infrastructure (primarily in the United States)
• GoHighLevel is bound by data processing agreements with appropriate safeguards

We have enhanced the platform with our own customisations, branding, support, and additional features.

2.1 Information You Provide Directly

2.2 Information Collected Automatically

2.3 Information from Third Parties

• Payment Processors: Transaction confirmations and payment status from Stripe
• Social Media Platforms: When you connect social accounts (Meta, TikTok, LinkedIn), we receive profile information and access tokens
• Integration Partners: Data from services you connect (Google Calendar, email providers, etc.)
• Analytics Providers: Aggregated usage data and insights

3.1 To Provide and Maintain the Services

• Create and manage your account
• Process transactions and send billing information
• Provide the features and functionality of BAIO
• Process and deliver your AI-generated content
• Enable integrations with third-party services
• Provide customer support

3.2 To Improve and Develop

• Analyse usage patterns to improve BAIO
• Develop new features and services
• Conduct research and analytics
• Debug and fix technical issues
• Test and evaluate new features

3.3 To Communicate with You

• Send service-related announcements (maintenance, security, etc.)
• Respond to your enquiries and support requests
• Send marketing communications (with your consent where required)
• Provide tips, tutorials, and product updates
• Request feedback and conduct surveys

3.4 For Security and Compliance

• Detect, prevent, and address fraud and abuse
• Enforce our Terms and Conditions
• Comply with legal obligations
• Respond to legal requests and prevent harm
• Protect the rights and safety of users and others

3.5 For Personalisation

• Customise your experience within BAIO
• Provide relevant recommendations and content
• Remember your preferences and settings

If you are located in the UK, European Economic Area (EEA), or Switzerland, we process your personal data based on the following legal grounds:

5.1 How AI Features Work

BAIO includes AI-powered features such as:

• AI Website Builder (generates websites from prompts)
• AI Content Generation (creates marketing copy, emails)
• Conversation AI (chatbots)
• Voice AI (automated voice interactions)
• AI scheduling and recommendations

When you use these features, we process your inputs (prompts, content, data) to generate outputs using AI models.

5.2 AI Training

5.3 Third-Party AI Providers

Some AI features may utilise third-party AI services (such as OpenAI, Anthropic, or others). When you use these features:

• Your inputs may be sent to these providers for processing
• These providers are bound by data processing agreements
• We select providers with strong privacy and security practices
• Data sent is used only to provide the requested AI output

5.4 Automated Decision-Making

BAIO may use automated processing for:

• Lead scoring and prioritisation
• Content recommendations
• Spam and fraud detection
• AI-powered chatbot responses

These automated processes assist your business operations but do not make legal or similarly significant decisions about individuals without human oversight. If you are subject to UK/EU GDPR, you have rights regarding automated decision-making "“ see Section 9.

6.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

All service providers are bound by data processing agreements and are only permitted to use data as necessary to provide services to us.

6.2 Integrations You Enable

When you connect third-party services to BAIO (Google Calendar, Meta, Stripe, etc.), data may be shared with those services as necessary for the integration to function. You control which integrations you enable.

6.3 Legal Requirements

We may disclose information if required to:

• Comply with applicable law, regulation, or legal process
• Respond to lawful requests from public authorities
• Protect our rights, privacy, safety, or property
• Enforce our Terms and Conditions
• Detect, prevent, or address fraud or security issues

6.4 Business Transfers

If AI by Inspire is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice before your information is transferred and becomes subject to a different privacy policy.

6.5 With Your Consent

We may share information for other purposes with your explicit consent.

7.1 Where Your Data May Be Processed

Your information may be transferred to and processed in countries outside your country of residence, including:

• United Kingdom: Our primary business location
• United States: Where our infrastructure providers (including GoHighLevel) are located
• European Union: Where some service providers are located
• United Arab Emirates: Where our regional entity operates

7.2 Safeguards for International Transfers

When we transfer personal data outside the UK/EEA, we ensure appropriate safeguards are in place:

• Adequacy Decisions: Transfers to countries the UK/EU has determined provide adequate protection
• Standard Contractual Clauses (SCCs): EU/UK-approved contractual terms with recipients
• Binding Corporate Rules: Where applicable for corporate group transfers
• Supplementary Measures: Additional technical and organisational measures where needed

7.3 Your Rights

You may request information about the safeguards in place for transfers of your personal data by contacting us at [email protected].

8.1 Retention Periods

8.2 After Account Cancellation

8.3 Your Right to Delete

You can request deletion of your data at any time. See Section 9 for how to exercise your rights. We will delete data unless we have a legal obligation or legitimate business need to retain it.

9.1 Rights Under UK/EU GDPR

If you are located in the UK, EEA, or Switzerland, you have the following rights:

9.2 Rights Under CCPA (California)

If you are a California resident, you have the right to:

• Know: What personal information we collect, use, and disclose
• Delete: Request deletion of your personal information
• Opt-Out: Opt out of the "sale" of personal information (we don't sell your data)
• Non-Discrimination: Not be discriminated against for exercising your rights

9.3 How to Exercise Your Rights

To exercise any of these rights, you can:

• Email us: [email protected]
• Use account settings: Export or delete data from your BAIO dashboard
• Unsubscribe: Click "unsubscribe" in any marketing email

We will respond to your request within 30 days (or sooner if required by law). We may need to verify your identity before processing your request.

9.4 Complaints

If you are not satisfied with our response, you have the right to lodge a complaint with a supervisory authority:

• UK: Information Commissioner's Office (ICO) "“ ico.org.uk
• EU: Your local Data Protection Authority

10.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. We use cookies and similar technologies (pixels, local storage, etc.) to provide, secure, and improve BAIO.

10.2 Types of Cookies We Use

10.3 Managing Cookies

You can control cookies through:

• Our cookie banner: Choose which optional cookies to accept when you first visit
• Browser settings: Most browsers allow you to block or delete cookies
• Opt-out tools: Digital Advertising Alliance, Your Online Choices (EU)

Note: Blocking essential cookies may prevent BAIO from functioning properly.

10.4 More Information

For detailed information about our use of cookies, please see our Cookie Policy.

11.1 Our Security Measures

We implement appropriate technical and organisational measures to protect your personal data, including:

11.2 Your Responsibilities

You are responsible for:

• Keeping your password secure and confidential
• Using strong, unique passwords
• Enabling two-factor authentication when available
• Logging out of shared devices
• Notifying us immediately if you suspect unauthorised access

11.3 Data Breach Notification

In the event of a personal data breach that poses a risk to your rights and freedoms, we will:

• Notify the relevant supervisory authority within 72 hours (where required)
• Notify affected individuals without undue delay (where required)
• Take immediate steps to contain and remediate the breach

11.4 No Guarantee

While we implement strong security measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

BAIO is designed for business use and is not intended for children under 18 years of age (or the age of majority in your jurisdiction).

We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at [email protected], and we will take steps to delete the information.

BAIO may contain links to third-party websites, services, or applications that are not operated by us. This includes:

• Integrations you connect (Google, Meta, Stripe, etc.)
• Links in content or documentation
• Third-party tools embedded in the platform

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party services you use.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

How We'll Notify You

• Material Changes: We will notify you by email and/or prominent notice within BAIO at least 30 days before the changes take effect
• Minor Changes: We will update the "Last Updated" date at the top of this policy

We encourage you to review this Privacy Policy periodically. Your continued use of BAIO after any changes constitutes acceptance of the updated policy.

Previous Versions

You may request previous versions of this Privacy Policy by contacting us at [email protected].

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We aim to respond to all enquiries within 30 days. For data subject rights requests, we will respond within the timeframes required by applicable law.