Privacy Policy

1. Introduction

BAIO Agency ("we," "our," or "us") operates the BAIO platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Personal Information

• Account Information: Name, email address, phone number, company details
• Payment Information: Billing address, payment method details (processed by Stripe)
• Profile Information: Job title, industry, business size, preferences

Usage Data

• Platform Activity: Features used, time spent, actions taken
• Device Information: IP address, browser type, operating system
• Log Data: Access times, pages viewed, errors encountered

Content Data

• User-Generated Content: Campaigns, funnels, emails, social media posts
• Customer Data: Contact information and interactions you store in our CRM
• Analytics Data: Performance metrics from your campaigns and funnels

Automatically Collected Information

• Cookies and Tracking: Session data, preferences, analytics
• Performance Data: Page load times, feature usage patterns
• Integration Data: Information from connected third-party services

3. How We Use Your Information

Service Provision

• Provide and maintain the BAIO platform
• Process transactions and manage subscriptions
• Deliver customer support and technical assistance
• Enable platform features and integrations

Platform Improvement

• Analyze usage patterns to improve functionality
• Develop new features and services
• Conduct research and analytics
• Optimize platform performance

Communication

• Send service-related notifications
• Provide customer support responses
• Share product updates and announcements
• Deliver marketing communications (with consent)

AI and Machine Learning

• Train and improve our AI features
• Provide personalized recommendations
• Generate content suggestions
• Enhance automation capabilities

4. Information Sharing and Disclosure

Service Providers

• Payment Processing: Stripe for payment handling
• Email Services: For transactional and marketing emails
• Analytics: Google Analytics and similar services
• Cloud Hosting: AWS or similar cloud infrastructure providers

Third-Party Integrations

• Data shared with platforms you connect (Google, Meta, etc.)
• Information necessary for integration functionality
• Data synchronization with connected services

Legal Requirements

• Compliance with legal obligations
• Response to lawful requests from authorities
• Protection of our rights and safety
• Enforcement of our Terms of Service

5. Data Security

Technical Safeguards

• Encryption: Data encrypted in transit and at rest
• Access Controls: Role-based access limitations
• Monitoring: Continuous security monitoring and logging
• Infrastructure: Secure cloud hosting with industry standards

Organizational Measures

• Staff Training: Regular security awareness training
• Access Policies: Strict data access procedures
• Incident Response: Comprehensive breach response plan
• Regular Audits: Periodic security assessments

6. Your Rights and Choices

Access and Control

• Account Settings: Update personal information
• Data Export: Download your data
• Data Deletion: Request account and data deletion
• Communication Preferences: Opt-out of marketing emails

European Users (GDPR)

• Right to Access: Request copies of personal data
• Right to Rectification: Correct inaccurate information
• Right to Erasure: Request data deletion
• Right to Portability: Receive data in portable format
• Right to Object: Object to processing for marketing
• Right to Restrict: Limit processing in certain circumstances

California Users (CCPA)

• Right to Know: Information about data collection and use
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt-out of sale of personal information
• Right to Non-Discrimination: No discrimination for exercising rights

7. Contact Information